Htek Enterprise SIP Phone

FAQ

Phone Operation

Based on the strong R&D background and development ability of products, Hanlong became the only third party of TI (Texas Instruments) in China in 2010, and then TI & Hanlong work together to push the most cost-effective products to a lot of partners.

Q1. How could I make a multi-way conference call?: 1. Dial one number with one account, after the phone is picked up, switch to another account to dial another number.

2. After the phone is picked up, press the conferene soft key on the phone, then the 3-way conference is established. You can add more person into the conference call in this way. You can make at most 5-way conference.

3. For detailed instruction on how to make a multi-way conference call, please download here.

Q2. How could I upload new wallpaper and screensaver?: 1. You could upload on Webpage. Log on Webpage-Setting-Preference-Upload Screen Photo, click upload Photo to upload a screensaver.
2. Wallpaper must be uploded by TFTP/HTTP/HTTPS/FTP. First, get a phone FW, and find the Hlpres file in it, then you will find the default Wallpaper4, Wallpaper5 an Wallpaper6 pictures in it. Replace these wallpapers with the wallpapers that you want to upload.
3. For detailed instruction on how to upload new wallpaper and screensaver, please download here.

Q3. How could I make a transfer when I get a call?: 1. You coud realize blind transfer, semi-transfer and attented transfer on the phone, for more detailed instruction on how to make a transfer, please download here.

Q4. How could I make a ringtone?: 1. Please download the instruction on how to make a ringtone here.

Q5. How does the LDAP works?: 1. Please download the instruction on LDAP here.

Q6. How does the OPEN VPN works?: 1. Please download the instruction on OPEN VPN here.

Q7. How could I download the XML configuration file?: 1. Please download the XML configuration file on Webpage-Management-Configuration, press Download XML File.

Q8. I got voicemail, how coud I check my voicemail?: 1. Press the Voicemail hardkey on the phone, and enter the password, and view your voicemail by following the IVR instruction.

Q9. How could I capture packet for my phone?: 1. You can capture packet by log on Webpage-Management-Upgrade-Pcap Features, press start and then stop, you can finish the packet capture.
2. You can also capture packet on LCD, Menu-Others-PCAP Features.

Q10. How could I set a BLF on my phone?: 1. You can set the BLF on Webpage-Function Keys-Memory Key, set the Type as BLF, input the number in Value, choose Account1/2/3/4. If you want to pickup this number, please fill the Pickup Code.
2. You can also set the BLF on LCD, Menu-Features-Function Keys-Memory Keys as Function Keys-Memroy Key 1, choose the Type as BLF, input the number in Value and choose the Account1/2/3/4.

Q11. How could I use Intercom and Paging?: 1. You can set the Intercom/Paging on Webpage-Function Keys-Memory Key. Choose the type as Intercom/Paging, input the number in Value, and choose the Account1/2/3/4.
2. You can also set Intercom/Paging on LCD, Menu-Features-Function Keys-Memory Keys as Function Keys-Memroy Key 1, choose the Type as Intercom/Paging, input the number in Value and choose the Account1/2/3/4.

Q12. When I dial a number, I want the call dial out automicatally without press the ＃ key, could …: 1. Yes, it could be realized. Log on Webpage-Setting-Preference-No Key Entry Timeout, set the time(seconds) that you want the number to be dialed out after several minutes.

Q13. When I in a submenu in the LCD, is there somekey that I press to back to the home menu?: 1. Yes, when you are in a Submenu, and want to back to the home menu, you can press the X key beside the navigation key to back to the home menu.
2. You can also pick up and hang off the handset, the phone will aslo back to home menu.

Q14. Could the font size in the LCD menu be change?: 1. Yes, if you want to change the font on the LCD to the size you like, you can change it on Menu-Setting-Basic Setting-Font Size.

Q15. If I pick up the headset, I want the phone dial one number automatically, could this be reali…: 1. Yes, it could be realized. You can set the number as Hot Line, so when you pick up the handset or press the speaker, the number would dial out automatically after several seconds. Webpage-Setting-Features-Hotline, fill the Hotline number and time.
2. You can also set the Hot line on LCD, Menu-Features-Hot Line, fill the Hot Line number and time.

Q16. How could I add someone to my Contact/Blacklist?: 1. If you got a call, you can choose this number in Histroy, and press option to Add to Contacts or Add to Blacklists.
2. You can also press Directory/DIR, chooos More, then Add a contact in the Directory.

Q17. When I away from my phone, I do not want others to operate my phone, could this be realized?: 1. Yes, it could be realized. You can make the setting password need to be input before operate the phone, Webpage-Setting-Phone lock, choose the Keypad Lock tyep, set the password, and set the phone lock time after being idle.

Q18. Where could I set the daylight saving time?: 1. You can set the Daylight saving time on Webpage-Setting-Preference-Daylight Saving Time, choose it as Yes.
2. You can also set on LCD, Menu-Settings-Basic Settings-Time&Date-SNTP Setting-Daylight Saving, choose it as on or Automatic.